When your package is marked as delivered but not received, we may require a valid police incident report to investigate the issue. While this may seem daunting, filing an incident report with the police is a simple process that can usually be completed within 10-15 minutes.
Depending on your local conditions, police reports can be made over the phone, in-person, or online.
- Start by researching your local police station, which can be simply done on Google. If you are in the U.S., you can search “police station” with your zip code.
- You may need to call the station, or file online on the police station’s website. You can let them know it’s for an insurer to receive coverage.
- Be prepared to provide the following information as you file the report
- Name of Carrier
- Where the Package was Left
- Package Value
- Option Information:
- Name of Retailer
- Date of Order
- Date of Delivery
It can take a few days for the police station to provide a copy of the report for you.
Finally, while resolving issues around stolen packages with Seel, it is important to include the issue ID in the report and share it with Seel specialists. This will ensure that the investigation is properly documented and expedited.