If you purchased Delivery Guarantee with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.
Otherwise, if your shipment tracking shows that your item(s) have been delivered, but you have not received them after 3 days, please notify us at ShopSimon™ Support.
We will work with the retailer(s) that shipped your item(s) to file the appropriate claims.