If you purchased Onward VIP Protection+ with your order, you can report an issue within 15 days of delivery through the Onward Resolution Center.
Otherwise, if your shipment tracking shows that your item(s) have been delivered, but you have not received them after 3 days, please notify us at ShopSimon™ Support.
We will work with the retailer(s) that shipped your item(s) to file the appropriate claims.