After successful policy creation, you will receive an email with tcoverage details, as well as instructions on how to report an issue. You can report the issue via the Seel Resolution Center.
How to use the Resolution Center
- Log in with your email address and order number/Cover ID:
- You will be brought to the main page of the resolution center. This will give you your eligibility window, what coverage is given, as well as your order details. You will then select "I'm ready to submit" to start reporting the issue.
- Choose which issue happened to your order:
- Choose which package had the issue:
- Select how would you like to get your payout:
5. Review and finish:
Seel will assess the issue using policy rules/guidelines to determine if the reported order issue qualifies for a payout.
If the reported issue does qualify, a refund will be automatically sent to you. If the reported issue doesn’t qualify, an email will be sent to you to notify you of the denial and the reason.
Throughout the journey, you can always track down the progress of your claims at the Resolution Center: