Frequently Asked Questions
General
- Why can I not talk to an agent on the phone?
- Why should I use ShopSimon™?
- How do I Search and Filter?
- Can I make online purchases at ShopSimon™ if I live outside the United States?
- What is the Simon Premium Outlets VIP Shopper Club?
- Terms of Service
Simon Malls & Premium Outlets®
Account & Emails
- How do I update my account?
- What is ShopSimon™ Rewards?
- Why should I create an account with ShopSimon™?
- Is my personal information safe?
- How do I create an account?
- Is there a cost to join?
Product and Retailer Information
Pricing & Promotions
- Are prices the same online and in store?
- Are the prices on ShopSimon™ the same as the retailer’s website?
- Do you offer price adjustments?
- Price Updates and Price Matching
- What promotions or discounts are available?
- Why is the promotion listed on your site different than the promotion(s) on the retailer’s website?
Orders
- Can I change my order after it is placed?
- When will you charge my credit card?
- Where is my order?
- Where can I find my order status?
- Why did I not receive an order confirmation e-mail?
- Where can I find my order number?
Payments & Gift Cards
- What is Catch?
- What forms of payment are accepted on ShopSimon™?
- What is Klarna?
- What is Afterpay?
- Is it safe to use my credit card on ShopSimon™?
- How is sales tax calculated?
Shipping & Delivery
- Who ships my order?
- Do you ship to military addresses?
- Do you ship to PO boxes?
- How do I get free shipping?
- How long do I have to report a shipping issue?
- How can I change my shipping option after I have placed my order?
Returns & Exchanges
- What do Seel's claim statuses mean?
- What is Make It Returnable?
- Return Policy
- Request a Return Label
- Can I return items purchased on ShopSimon™ to the retailers’ store?
- How much is the return shipping fee for online purchases?