We understand that customers want to resolve any issues as quickly as possible.
ShopSimon™ is an online marketplace where our brand and retail partners list their products for sale and are responsible for all shipping/delivery of their products. While we attempt to resolve your issues as fast as possible, many issues require us to work with these partners to figure out what may have happened in your particular situation. Most partners do not provide live support themselves, so it can take a 1-2 business days for a partner to investigate a particular issue.
Given these delays, we can best serve our customers via email at onlinesupport@shopsimon.com. Emails are responded to on a first-come, first-served basis seven days a week.