Understanding your claim's status is crucial for a smooth resolution process. This guide will walk you through the various stages your claim may go through and what each status means.
Claim Statuses and Their Meanings
Submitted
- Your claim has been successfully submitted to Seel.
- For return claims: If your return has not been shipped yet, it will remain in this status.
Under Review
- Your claim is currently being reviewed by the Seel team.
- You may see an "Action Required" notice under this status if our team needs additional information from you. Please update your request promptly to avoid delays.
Rejected
- Payout Request Not Approved: We couldn't process your payout request due to not meeting our criteria.
- A specific reason for the rejection will be provided.
Accepted
- Your payout request has been accepted.
- Under this status, you will also see your payout payment status:
- Payout Sent: Your payout has been successfully sent.
- Payout Failure: There was an issue with sending your payout. Please follow the provided instructions to take action and avoid any late payment.
Draft
- If you don't have enough supporting documents on hand when reporting, you can save a draft.
- Remember to submit the draft within 7 days, or it will become Expired.
Withdrawn
- You have chosen to withdraw your draft request.
Closed
- Your request may be closed if:
- Our team required action from you, and you didn't complete the action within 7 days.
- For returns: You didn't ship back the item within 7 days after submission.
- If your request is closed, you will need to submit a new request.
Important Notes
- Always check your claim status regularly and respond promptly to any requests for action or information.
- If your status shows "Action Required", make sure to complete the requested action as soon as possible to avoid delays or closure of your claim.
- For return claims, ensure you ship the item back within 7 days of submission to prevent your claim from being closed.
- If your claim is rejected, read the provided reason carefully. You may be able to resubmit with additional information if applicable.
- Keep an eye on the 7-day timeframes for both draft submissions and required actions to ensure your claim remains active.
- For any questions about your claim status or if you need assistance, don't hesitate to contact our customer support team.
Remember, staying engaged with the claim process helps ensure a quick and smooth resolution.