Filing a claim for damage requires customers to visit the Seel Resolution Center to initiate the request.
When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of damage. To file and qualify for a claim of damage, the following supporting documents are required:
- Clear photo(s) of the carrier packaging and product package (if applicable)
- Clear photo(s) of how the item(s) are damaged
Here are some examples:
(carrier package damaged)
(product package damaged, liquid leaked)
The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value, depending on how the damage affects the usability of item(s).
Note that damage in packaging without affecting the item(s) inside, and clear pre-shipment item defects (e.g., loose threads) are not covered.
The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.